HELP
FEEDBACK FORM: If you’d like to provide feedback regarding the BPG website, you can use the form below. If you are having technical difficulties, please provide as much detail as possible regarding the issue, including what type of computer or phone you are using, what operating system your device has and what browser you are using and any other information that would help us to sort out the issue.
NOTE: DO NOT SUBMIT A HELP REQUEST IF YOU HAVE NOT READ THE FREQUENTLY ASKED QUESTIONS! MANY PROBLEMS CAN BE QUICKLY RESOLVED SIMPLY BY READING THE FAQs BELOW.
JOB AIDS
Frequently Asked Questions
As questions come up repeatedly, we’ll put FAQs here in an effort to answer them. Please check here for answers to your problem before contacting your chapter.
WEBSITE LOGIN ISSUES:
PLEASE DO NOT USE USERNAMES TO LOG INTO THE WEBSITE. ALWAYS USE YOUR EMAIL ADDRESS.
I requested a password reset but I didn't receive it.
There are a few reasons why this might happen:
- If your email is NOT in the website database, you will NOT receive a password reset. That makes sense because if that wasn’t the case, anyone could request a password reset. If this is the case, you’ll need to contact your chapter.
- Check your spam folder. The reset might be in there.
- If neither of the above is true, it’s possible that your email provider has blocked our email that sends you the reset. You should try whitelisting our website email: webadmin@bellpensionersgroup.ca
If that doesn’t solve your issue, the best next step would be to discuss this with your email provider to see if they are blocking the email. As well, you can contact your chapter and they can reset your password for you.
I received my password reset email but when I went to the website all I saw was a blank blue screen.
The most likely reason for this is that your password reset email ‘timed-out’. You should try having another sent and make sure you try to do the reset quickly i.e. as soon as the email comes to you.
In my member account information, I see two active subscriptions. How come and am I being billed twice?
If you see two active subscriptions like the one below, please do not worry about this! You are not being billed twice and this will not cause you any issues. It’s simply a duplicate data entry in the website database.
If you see one active and one inactive subscription, that is likely because you converted to using your credit card and previously had paid by cheque or EMT. Again, this is nothing to worry about.
IF on the other hand, you do not see at least one active subscription, that means you will NOT have access to the members portal. This could be because you paid by cheque or e-transfer and that processing has not been completed yet (cheque received, cheque deposited, cheque cleared, data sent to coordinator, data uploaded to website).
I tried to login but my login was greyed out.
We’ve seen one user who had this problem while using Firefox for his browser. What’s interesting is that his user information was populated in the email and password fields already, likely auto-populated by his browser password manager. He was stuck from there.
To solve this, we asked him to check the box ‘Save my password’ and to then press “Enter” (or “Return”). This logged the user in.
You can always tell if you are logged in (or not) by checking in the upper right hand corner of the website. If it says “Logout”, then you are currently logged in.. If it says “Login”, then that means you are currently logged out.
VIDEOS
The following videos are here to help you with issues you may have with login, membership sign-up and other issues. For now they are available in English only but French versions will follow.
How to login to the BPG Website:
How to reset your password to the BPG website:
BPG Membership Signup and Subscription Cancelation:
BPG Website Account Tab and Subscription Information:
Renewing your BPG membership:
English (Canada) 
Français du Canada