HELP

FEEDBACK FORM: If you’d like to provide feedback regarding the BPG website, you can use the form below. If you are having technical difficulties, please provide as much detail as possible regarding the issue, including what type of computer or phone you are using, what operating system your device has and what browser you are using and any other information that would help us to sort out the issue.

HELP AIDS

Frequently Asked Questions

As questions come up repeatedly, we’ll put FAQs here in an effort to answer them. Please check here for answers to your problem before contacting your chapter.

I requested a password reset but I didn't receive it.

There are a few reasons why this might happen:

  1. If your email is NOT in the website database, you will NOT receive a password reset! That makes sense because if that wasn’t the case, anyone could request a password reset. If this is the case, you’ll need to contact your chapter.
  2. Check your spam folder. The reset might be in there.
  3. If neither of the above is true, it’s possible that your email provider has blocked our email that sends you the reset. You should try whitelisting our website email: webadmin@bellpensionersgroup.ca
    If that doesn’t solve your issue, the best next step would be to discuss this with your email provider to see if they are blocking the email. As well, you can contact your chapter and they can reset your password for you.
I received my password reset email but when I went to the website all I saw was a blank blue screen.

The most likely reason for this is that your password reset email ‘timed-out’. You should try having another sent and make sure you try to do the reset quickly i.e. as soon as the email comes to you.

VIDEOS

The following videos are here to help you with issues you may have with login, membership sign-up and other issues. For now they are available in English only but French versions will follow.

How to login to the BPG Website:

How to reset your password to the BPG website:

BPG Membership Signup and Subscription Cancelation:

BPG Website Account Tab and Subscription Information:

Renewing your BPG membership:

en_CAEnglish (Canada)