{"id":389304,"date":"2024-01-12T13:40:46","date_gmt":"2024-01-12T18:40:46","guid":{"rendered":"https:\/\/bellpensionersgroup.ca\/?page_id=389304"},"modified":"2026-04-16T20:34:05","modified_gmt":"2026-04-17T00:34:05","slug":"aider","status":"publish","type":"page","link":"https:\/\/bellpensionersgroup.ca\/fr\/help\/","title":{"rendered":"Aide"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#f4f4f4″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

HELP<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

FEEDBACK FORM:<\/strong> If you’d like to provide feedback regarding the BPG website, you can use the form below. If you are having technical difficulties, please provide as much detail as possible regarding the issue, including what type of computer or phone you are using, what operating system your device has and what browser you are using and any other information that would help us to sort out the issue.<\/p>\n

NOTE:\u00a0 DO NOT SUBMIT A HELP REQUEST IF YOU HAVE NOT READ THE FREQUENTLY ASKED QUESTIONS! MANY PROBLEMS CAN BE QUICKLY RESOLVED SIMPLY BY READING THE FAQs BELOW.<\/span><\/p>\n

[\/et_pb_text][et_pb_contact_form use_spam_service=”on” recaptcha_list=”Google V3|Google V3-0″ custom_message=”Contact form submission from the website HELP page:<\/b>||et_pb_line_break_holder||Name: %%Name%%<\/b>||et_pb_line_break_holder||Email: %%Email%%<\/b>||et_pb_line_break_holder||Chapter: %%Chapter%%<\/b>||et_pb_line_break_holder||Message: %%Message%%||et_pb_line_break_holder||” success_message=”<\/p>\n

Thanks for reaching out. We’ll get back to you as soon as we can.<\/p>\n

” _builder_version=”4.27.6″ _module_preset=”default” _unique_id=”028a99ef-b6f3-4aa1-acaf-4df6fe5862d4″ form_field_text_color=”#3a3a3a” form_field_font_size=”16px” hover_enabled=”0″ use_conditional_emails=”on” conditional_email_pattern=” Chapter::Aliant Atlantic:bpgaliantatlantic@outlook.com|Montreal:montreal@bellpensionersgroup.ca|Ontario Central:communications.occ@bpg-gpb.com|Ottawa\/East&North ON:ottawa@bellpensionersgroup.ca|Quebec:gpb-quebec@bell.net|Southwest ON:bpgswo1@gmail.com|Telebec:gpb.retraitestelebec@gmail.com” admin_email_subject=”Contact form submission from the website HELP page for your Chapter” admin_email_from_name=”webadmin@bellpensionersgroup.ca” admin_email_bcc=”glenn.lidstone@shmsinc.com” success_message_background=”#474747″ field_label_color=”#595959″ field_desc_color=”#5e5e5e” global_colors_info=”{}” sticky_enabled=”0″][et_pb_contact_field field_id=”Name” field_title=”Name” fullwidth_field=”on” _builder_version=”4.24.0″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Chapter” field_title=”Chapter” field_type=”select” select_options=”%91{%22value%22:%22Aliant Atlantic%22,%22checked%22:0,%22dragID%22:-1},{%22dragID%22:0,%22value%22:%22Montreal%22,%22checked%22:0},{%22dragID%22:1,%22value%22:%22Ontario Central%22,%22checked%22:0},{%22dragID%22:2,%22value%22:%22Ottawa\/East&North ON%22,%22checked%22:0},{%22dragID%22:3,%22value%22:%22Quebec%22,%22checked%22:0},{%22dragID%22:4,%22value%22:%22Southwest ON%22,%22checked%22:0},{%22dragID%22:5,%22value%22:%22Telebec%22,%22checked%22:0}%93″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Message” field_type=”text” fullwidth_field=”on” _builder_version=”4.24.0″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23.4″ _module_preset=”default” min_height=”43.7px” custom_margin=”5px||-12px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

JOB AIDS<\/strong><\/h5>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.0″ _module_preset=”default” module_alignment=”center” custom_margin=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.0″ _module_preset=”default” width=”83%” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/strong><\/h5>\n

As questions come up repeatedly, we’ll put FAQs here in an effort to answer them. Please check here for answers to your problem before contacting your chapter.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

WEBSITE LOGIN ISSUES:<\/span><\/strong>
PLEASE DO NOT USE USERNAMES TO LOG INTO THE WEBSITE. ALWAYS USE YOUR EMAIL ADDRESS.<\/span><\/strong><\/p>\n

[\/et_pb_text][et_pb_accordion icon_color=”#F5C501″ module_class=”my_accordion” _builder_version=”4.27.6″ _module_preset=”default” toggle_font_size=”18px” global_colors_info=”{}”][et_pb_accordion_item title=”I requested a password reset but I didn’t receive it.” open=”on” _builder_version=”4.25.0″ _module_preset=”default” custom_css_main_element=”my_accordion” global_colors_info=”{}”]<\/p>\n

There are a few reasons why this might happen:<\/p>\n

    \n
  1. If your email is NOT in the website database, you will NOT receive a password reset. That makes sense because if that wasn’t the case, anyone could request a password reset. If this is the case, you’ll need to contact your chapter.<\/li>\n
  2. Check your spam folder. The reset might be in there.<\/li>\n
  3. If neither of the above is true, it’s possible that your email provider has blocked our email that sends you the reset. You should try whitelisting our website email: webadmin@bellpensionersgroup.ca<\/a>
    If that doesn’t solve your issue, the best next step would be to discuss this with your email provider to see if they are blocking the email. As well, you can contact your chapter and they can reset your password for you.<\/li>\n<\/ol>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”I received my password reset email but when I went to the website all I saw was a blank blue screen.” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

    The most likely reason for this is that your password reset email ‘timed-out’. You should try having another sent and make sure you try to do the reset quickly i.e. as soon as the email comes to you.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”In my member account information, I see two active subscriptions. How come and am I being billed twice?” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

    If you see two active<\/strong> subscriptions like the one below, please do not worry about this! You are not being billed twice and this will not cause you any issues. It’s simply a duplicate data entry in the website database.\u00a0<\/p>\n

    \"Double<\/p>\n

    If you see one active\u00a0<\/strong>and one inactive subscription, that is likely because you converted to using your credit card and previously had paid by cheque or EMT. Again, this is nothing to worry about.<\/p>\n

    IF on the other hand, you do not see at least one active<\/strong> subscription, that means you will NOT have access to the members portal. This could be because you paid by cheque or e-transfer and that processing has not been completed yet (cheque received, cheque deposited, cheque cleared, data sent to coordinator, data uploaded to website).<\/p>\n<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”I tried to login but my login was greyed out.” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

    We’ve seen one user who had this problem while using Firefox for his browser.\u00a0 What’s interesting is that his user information was populated in the email and password fields already, likely auto-populated by his browser password manager. He was stuck from there.<\/p>\n

    To solve this, we asked him to check the box ‘Save my password’ and to then press “Enter” (or “Return”).\u00a0 This logged the user in.\u00a0<\/p>\n

    You can always tell if you are logged in (or not) by checking in the upper right hand corner of the website. If it says “Logout”, then you are currently logged in.. If it says “Login”, then that means you are currently logged out.<\/p>\n

    \"Login<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I update my credit card Information?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

    1. First make sure you are logged into the website.
    2. In the upper right hand corner, on the home page, you should see your name and to the right of that “Account” and “Logout”.\u00a0 Click on the “Account” button.
    3. On the “Account” page, click on the “Subscriptions” link on the left hand side.
    4. Now that you are on the Subscription tab, you will see the word “Actions” on the right hand side and underneath that are three vertical dots. Click on the three dots and select “Update”.
    5. You will now see a screen where you can update your credit card information and then once you’ve done that click on “Submit”.<\/p>\n

    Please note: Your credit card information is NOT saved on the BPG website. Instead, what happens is the form you filled out is sent to Stripe and your card information is updated there.\u00a0 Stripe is a payment processor that handles billions of dollars of transactions every year.\u00a0<\/p>\n<\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    VIDEOS<\/strong><\/h5>\n

    The following videos are here to help you with issues you may have with login, membership sign-up and other issues. For now they are available in English only but French versions will follow.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    How to login to the BPG Website:<\/p>\n

    [\/et_pb_text][et_pb_code _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n